Returns and Refunds Policy

Return authorisation

Please contact Prospectors Supplies before returning any product.

All returns require prior authorisation and a Goods Return Number. Do not dispatch goods without receiving return instructions.

Email sales@prospectors.com.au with your order number, the reason for the return and any relevant photographs.

Change-of-mind and incorrectly ordered goods

Requests for change-of-mind returns must be made within 30 days of the invoice date.

Eligible goods must be unused, in new and resaleable condition, and returned with their original packaging and accessories.

Change-of-mind returns are subject to approval. The customer is responsible for return freight and any applicable handling, customs or transport costs. Original shipping charges are not refundable.

Faulty, damaged or incorrectly supplied goods

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible.

We will assess the issue and arrange an appropriate remedy in accordance with applicable consumer laws, which may include repair, replacement or refund.

Nothing in this policy excludes or limits rights under the Australian Consumer Law or other applicable laws that cannot lawfully be excluded.

International returns

International customers must obtain return authorisation before sending goods back to Australia.

For approved change-of-mind returns, customers are responsible for international return freight, export documentation and any applicable customs or handling fees.

For shipments sent Delivered Duty Paid (DDP), import duties and taxes may already have been paid to customs authorities. These charges are not necessarily recoverable when goods are returned. Any refund or recovery of such charges will depend on the circumstances, the relevant customs rules and applicable consumer law.

Where goods are faulty, damaged or incorrectly supplied, we will meet our obligations under applicable consumer protection laws, including reasonable return costs where required.

Please contact us before refusing delivery or returning an international shipment, as additional freight and customs charges may arise.

Refund processing

Once an approved return is received and assessed, we will confirm the applicable refund. Refunds are generally processed to the original payment method.

International refunds may be affected by currency exchange-rate movements and fees imposed by the customer's bank or payment provider.